"Peace of Mind" GUARANTEE
Installation of your WindowPRO window or door products by an authorized installer is covered by our "Peace of Mind" Guarantee. As long as you own your home, should your WindowPRO window or door fail to perform according to our specifications due to improper original installation, we will bring the workmanship up to our
professional standards, at no cost to you.
This Warranty on installation does not extend to labor/services performed by anyone other than the original authorized installer, nor to the installation or repair of any finishing or
other materials that have been applied to or adjacent to the product after the initial installation. The limited warranties set forth in this document are the only express warranties (whether written or oral)
applicable to your WindowPRO windows and doors, and no one is authorized to modify or expand these written warranties. All warranty claims must be made during the applicable warranty period.
ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE WILL EXPIRE WITH THE TIME LIMITS OF THE LIMITED WARRANTY TERMS SET FORTHABOVE. WINDOWPRO EXCLUDES AND WILL NOT PAY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND ITS LIABILITY WILL IN ALL INSTANCES BE LIMITED TO REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT(S), COMPONENT(S), OR INSTALLATION.
This Limited Warranty is only applicable in Ohio and Michigan.
What is not covered by this warranty
Some things are not covered by this Limited Warranty such as: damage caused by improper use or maintenance, normal wear and tear, accident, abuse or neglect, acts of God, any painting or staining not performed in accordance with WindowPRO or manufacturers' painting or staining guidelines, caulking, except within the installation warranty coverage period; tarnishing or corrosion to hardware finishes except as specifically noted the manufacturers warranty; fading of colored products due to normal weathering exposure; damage caused by others (e.g., brickwash, use of razor blades, use of sealants, sanding or improper washing); damage due to exposure to conditions beyond published performance specifications; damage to the products caused by water infiltration other than as a result of a defective product or glass; damage due to condensation; damage caused by airborne pollutants such as salt or acid rain; damage caused to the products by use of corrosive cleaning agents or exposure to harsh chemicals; damage caused to the products as a result of settling or structural failure of the structure in which the products are installed; damage as a result of any unauthorized modifications to the products performed after initial installation (e.g., glass tinting, security systems, insulated window coverings, etc.); slight glass curvature and minor scratches or other imperfections in the glass that do not impair structural rigidity or significantly obscure normal vision; or minor warpage of wood and clad wood doors. Performance will vary depending on environmental conditions.
Installation services by other than authorized WindowPRO installers are not covered.
All warranties are void if the WindowPRO window or door unit is removed from the structure in which it was originally installed by anyone other than an authorized WindowPRO installer. Also excluded from this Limited Warranty are labor/services and materials to paint or stain any repaired or replaced product, component, trim, finishing or other materials applied to or adjacent to the products, or other carpentry work that may be required. Applicable taxes are also excluded.
How to get help
To obtain help under this Limited Warranty, contact your sales representative, the nearest WindowPRO showroom, our Warranty Service Line at 1-866-436-9449 or by visiting our website at www.windowpro.com. We will contact you to investigate your claim within approximately two weeks after notification, and arrange for appropriate action. When you call please:
- identify the WindowPRO product or glass that is involved;
- provide the serial number of the affected product (e.g., for windows or patio doors, this is usually etched on the upper right hand corner of the glass);
- completely describe the problem you have experienced;
- completely describe any attempts that have been made to correct the problem; and
- provide the address where the defective product or glass can be inspected, and your phone number so that we can contact you.
If we are contacted by you within the applicable Limited Warranty period, we will provide the warranted remedies at no charge to you. If your products are beyond the coverage period of this Limited Warranty or if your repairs are not covered by this Limited Warranty, our WindowPRO service representatives can provide repairs, replacement parts or routine maintenance services, should you desire, at a reasonable charge. When warranty coverage is unclear, WindowPRO may charge an inspection fee for any on-site product inspections. If the inspector determines the WindowPRO product has a defect covered by this Limited Warranty, the inspection fee will be waived.
Click here to download a sample guarantee.
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